We deliver easy-to-use software solutions and easy-to-work with partnerships.
If you are facing a forklift upgrade, are frustrated by complex systems and support that don’t live up to expectations, or are fed up with outrageously over-priced maintenance and upgrade fees, TelStrat offers unparalleled value and service satisfaction. Deploying Engage WFO software is the easiest way to get full-featured, secure recording and workforce optimization you can depend on.
Our passion is helping customers be more successful. We are uniquely agile and responsive. We care, and we prove it with customer focused practices and an expert team to provide support and training to facilitate your success. We provide on-site and online administrator and user training with best-practice advice to guide you in achieving your business goals. We focus on successful software deployment and enduring satisfaction.
We understand the challenges faced by contact centers and have spent over two decades committed to producing comprehensive call recording and workforce optimization tools to simplify contact center operations. Engage WFO software delivers world-class functionality, encapsulated in an easy-to-use interface, which accelerates adoption and time-to-benefit.
Our software solutions provide mature functionality and features that are configurable and scalable, enabling organizations of all sizes to achieve compliance call recording and create greater efficiency and consistency in customer service quality. We monitor technology advances and add capabilities to ensure customers attain greatest advantage and benefit from intelligent workflow and service quality optimization. Get to the heart of business intelligence and performance metrics with flexible and advanced analytics for competitive advantage.
Our flexible purchase alternatives provide perpetual or subscription pricing. Our “universal” software licensing simplifies platform migration. New bundled offerings deliver additional capabilities, increase affordability, and speed benefit realization.
Our ultra-intuitive interface supports integrated software components linked to back-office applications and your intranet and knowledge-bases. Engage WFO’s user interface provides ultra-intuitive work screens for creating quality evaluation forms, agent performance coaching, and dashboard quality metrics trending. Engage Dashboards provide at-a-glance insight into contact center activity. Users access current activity status and work schedules from anywhere at any time via smart mobile devices.
– Federal Home Loan Bank
Our commitment to continuous innovation ensures compatibility with the latest telephony technologies. Avaya, BroadSoft, Cisco, ShoreTel, Mitel, Unify, and other leading telephony providers have compliance tested our Engage WFO software integrations. Our web services Application Programming Interfaces enable easy integration with your enterprise applications. Our established relationships with these partners enable us to optimize integrations to deliver greatest value for customers, simplifying and streamlining their deployment experience.
Engage WFO software enables users to achieve optimal productivity regardless of the deployment method – in the cloud, on premise, or in a hybrid approach. Licenses may be perpetual or subscription. Choose your deployment, and we deliver. TelStrat makes capturing customer interaction, maximizing performance, streamlining workforce management, and knowledge mining call content affordable for every organization.
Whether you are new to call recording or looking for the next-generation WFO solution, TelStrat is your partner for success. Our flexible software solutions are easy-to-learn for a help desk with 20 agents, yet provide the sophisticated functionality needed by 5,000-seat contact center outsourcers. We provide the total solution: complete proven software capabilities, excellent references, and expert support.