Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.
Download the White Paper from our partner CallMiner to learn more.
Is your healthcare facility fully compliant with HIPAA and HITECH rules for telephone interactions?
TelStrat’s Engage WFO™ solution is helping healthcare delivery facilities across the country ensure they are meeting all necessary patient interaction recording and data security requirements. Download our guide to learn more.