In April Cisco announced end-of-life (EOL) for its MediaSense call recording solution. Cisco will stop selling MediaSense in a few months and will stop supporting it in October 2018. But no worries, you don’t have to be stuck with an unsupported solution. TelStrat can come to the rescue!
TelStrat is a Cisco Preferred Solution Partner, offering a full-featured, cost-effective call recording solution. TelStrat’s Engage WFO™ is integrated with Cisco call managers and contact center applications including UCM, UCCE, and UCCX.
With its intuitive User Interface, Engage WFO provides easy access to advanced features and capabilities, offered in both customer premise and hosted deployments. In addition to call recording, Engage WFO offers optional components for:
* Screen Capture of multiple desktops per agent
* Live Monitoring of calls and screens
* Quality Management including agent evaluations, coaching and e-learning
* Desktop Analytics for PCI compliance and CRM integration
* Phonetics-based and large-vocabulary speech analytics
* Workforce forecasting, scheduling and agent gamification
TelStrat has been recognized as a Leading WFO Vendor by industry analysts such as Forrester and Ventana. And, with over 500 Cisco deployments, rest assured our team of experts will work with your team to ensure a smooth transition.
To learn more about migration options from OAISYS to TelStrat’s Engage solution, join our webinar on Tuesday, July 11 at 1pm CDT, ” Cisco MediaSense End-of-Life – Help for Your Stranded Customers” REGISTER NOW.
The clock is ticking, but you can feel confident that you’ve got a rock-solid, cost-effective Call Recording and Workforce Optimization solution to replace your MediaSense implemtation. And, for a limited time, TelStrat is offering a promotion for MediaSense customers who order before December 15, 2017. Contact your communications provider or TelStrat today to begin planning your migration.
Email [email protected] or call 972.543.3500 to get started.