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Assistance when you need it
Customer satisfaction is as important to us as it is to our customers. Our customer support team of highly-responsive, multi-skilled analysts and technicians is ready 24 hours a day, 7 days a week to provide high-quality support. Our team takes pride in rapid response, effective solutions, and follow-up.
Our customers and partners have easy access a support portal where they enter and track services cases. Automatic notification of updated status information is available. Or, customers may access the portal any time to review case status and provide additional information. Software updates and product bulletins may be downloaded via the portal. We’re here when you need us. Just a call or a click away.
Benefit from current technology
Maintenance releases and software upgrades are included with Engage WFO support. These upgrades ensure customers continue to benefit from latest advanced product features.
“I was very pleased with the TelStrat
implementation support and they continue
to be responsive and accommodating.”
Systems Manager, Global Reservation Centre
FRHI - Fairmont Raffles Hotels
“The biggest stress I had with the project
was worrying about the recordings. You
made the upgrade stress free, that’s why
we have TelStrat as a business partner.”
Federal Home Loan Bank
Changing platforms? Moving to the cloud?We’ve still got you covered!
As your technology needs change, platforms advance, and applications move to the cloud,
TelStrat moves with you. Engage WFO is platform independent and may be deployed on premise,
in the cloud, or in a hybrid environment. Customers enjoy the same consistent,
reliable product, support expertise, and dedication to your satisfaction.