Improve performance. Increase satisfaction. Maximize profit.
Happy customers are keys to success in every enterprise. That’s why TelStrat brings you Engage WFO™ software solutions for contact center call recording, quality management, analytics, and workforce management. It’s the contact center call recording solution that helps optimize customer experience and create loyalty that builds brands and sustains success. With over 20 years of expertise, we’ve invested creativity, technology, and smart design in software tools that help users create customer engagement that exceeds expectations. Let us do it for you!
How your organization interacts and engages with customers and prospective customers affects your sustained success. Every aspect of your success starts and ends with how your staff handles interaction and engagement. Customers expect easy, effortless access to skilled staff responsive to their inquiries and equipped to provide satisfying resolutions to their issues. Your organization benefits from providing efficient, high-quality service.
Successful organizations are continually challenged to delight customers, improve productivity, maintain quality, and increase revenue. Engage WFO software helps meet these challenges by giving users tools to exceed expectations and achieve goals. Users can:
Search, retrieve, and playback recordings.Play Video
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TelStrat Named to "20 Most Promising Contact Center Technology Solution Providers 2017"Learn More