Leverage existing infrastructure.
Use call recording and workforce optimization where you need it: On premise. We tailor onsite solutions to fit your needs now with the ability to adapt to future change. When you need assured data security and increased productivity and satisfaction, Engage WFO deploys quickly, saves time and money, and helps achieve service excellence.
For many customers, business practices, operating structure, and policies regarding security of proprietary customer data necessitate deploying a solution within their own data center. The Engage applications and servers install seamlessly in your environment, increasing your return on infrastructure investments. Easy integration with your enterprise applications, telephony systems, and network leverages in-house technical expertise. Added fiscal advantages may be realized through TelStrat’s flexible purchase plans with options for perpetual and subscription licensing.
Engage WFO on-premise call recording software is secure and reliable, using a permissions-based architecture to restrict access to applications, recordings and other data as desired. Additional security options, such as encryption, watermarking, and secure web access are available to meet compliance regulations, including PCI and HIPAA. Business policies such as requirement for long-term recording retention and accessibility for regulatory audits may affect deployment decisions. When Engage WFO is deployed onsite, access to your data is always readily available.
Maintenance releases and software upgrades are also included with Engage WFO support. These upgrades ensure customers continue to benefit from the latest advanced features. When Engage WFO is deployed onsite you determine the upgrade schedule, choosing to implement the next release when the time is right for your technical and operational staff.
When you deploy Engage WFO on premise, our team installs to your requirements. Our expert implementation staff installs your new solution quickly-often in a few days—minimizing impact on ongoing activities. We provide professional services and Web Services APIs to facilitate tailoring your solution. We are committed to service excellence. Every aspect of partnering and engaging with us shows our commitment to your success.
Customers may also elect to deploy a combination of cloud and onsite applications. Poor access to reliable network services in some areas may make a total cloud deployment impractical for certain global companies. There are many instances in which a hybrid deployment may provide the best solution, and TelStrat can deliver a tailored solution to meet an organization’s specific requirements.
Regardless of your configuration, our expert staff, ready 24/7, provide guidance to ensure your solution provides peak performance.
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