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TelStrat Wins Gold in the 11th Annual 2016 IT World Awards for Communications Solutions Category
July 01st, 2016
TelStrat announced today that Network Products Guide, the industry’s leading technology research and advisory guide, has named Engage WFO™ a Gold winner in the 11th Annual 2016 IT World Awards® for the Communications Solutions Category. These industry and peer recognitions from Network Products Guide are the world’s premier information technology awards honoring achievements and recognitions in every facet of the IT industry. Winners from all over the world were honored in San Francisco on Monday, June 27, 2016 during the 2016 SVUS Red Carpet Awards Ceremony Dinner in San Francisco.
TelStrat International is committed to continuous innovation to support the ever-changing needs of the Contact Center industry. TelStrat’s Engage WFO™ Release 5 delivers significant enhancements to enrich the customer experience and advance contact center operations. This comprehensive customer contact recording and workforce optimization solution delivers an intuitive interface that accelerates adoption and time-to-benefit. Release 5 enhancements integrate speech analytics that create new efficiencies in customer issue handling, insight identification, and service quality monitoring. Now deploying on premise, in the cloud, and in hybrid configurations, Engage WFO Release 5 delivers highly-reliable call recording with live monitoring, centralized management, and dynamic performance management dashboards.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual IT World Awards recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
“It’s an honor to be named a winner by IT World Awards for this esteemed industry and peer recognition award,” said Bob Carroll, Founder and CEO. “This further validates our position as a leader in delivering solutions to successfully overcome the complex challenges faced by contact centers today.”
About NPG’s IT World Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com.
About TelStrat International Ltd
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO exclusively through global reseller partners. www.telstrat.com
Media Relations Director