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Engage Record™ Now “Avaya Compliant” for IP Office and IP Office Contact CenterDallas, TX Jan 27th, 2015
Allen, TX — TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions, today announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. The…
Engage Cloud™ Is Silver Lining for SaaS & Other Hosted Service ProvidersDallas, TX Jul 16th, 2012
Allen, TX – July 16, 2012 – TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today formally launched its new Engage Cloud solution. Engage Cloud provides contact center outsourcers, multi-tenant environments, and Software as a Service (SaaS) hosted providers a core suite of call recording and WFO capabilities optimized for public or private…