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TelStrat and Westcon-Comstor Partner to Offer Solutions for Contact Centers WorldwideDallas, TX Apr 14th, 2016
Westcon-Comstor and TelStrat International, Ltd. announced today that they are partnering to provide complete solutions for call recording and workforce optimization for compliance recording and customer service contact centers worldwide. Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for…
TelStrat Welcomes Mike Berlin as Senior Vice President, Global Sales and Business Development – Industry Veteran Enhances Leadership Team of Prominent Workforce Optimization Solution ProviderDallas, TX Apr 05th, 2016
TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions, today announced the addition of Mike Berlin to its executive management team. Mike will serve as Senior Vice President, Global Sales and Business Development and will be responsible for all TelStrat sales and sales engineering activities. Mike comes to TelStrat from…
Ventana Research: TelStrat Achieves Success with Workforce Optimization in the CloudFeb 25th, 2016 - Richard Snow
Ventana Research, the leading benchmark research and workforce optimization advisory services firm, reviews Engage WFO for the Cloud call recording and workforce optimization solution that customers increasingly prefer to acquire as a subscription service. Read entire article
TelStrat Receives 2016 CUSTOMER Magazine Product of the Year Award – Engage WFO Honored for Exceptional InnovationDallas, TX Jan 19th, 2016
TelStrat International, Ltd. announced today that TMC, a global, integrated media company, has named Engage WFO as a 2016 CUSTOMER Product of the Year Award winner. Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent…
Engage WFO™ 5 ReleasedDallas, TX Oct 04th, 2015
Engage WFO™ Release 5 delivers integrated speech analytics that automatically categorizes calls for instantaneous and ad hoc searching for any keywords or phrases. Enhanced call recording search and playback saves calls into agent desktop folders for rapid access. Improved quality management enables flexible creation of agent evaluation forms. True multi‐tenant cloud deployment and enhanced reporting dashboards are included.
Engage Record™ Now “Avaya Compliant” for Avaya Contact Center SelectDallas, TX Jul 07th, 2015
“We are pleased to announce that Engage Record, our popular call recording solution, is compliant with Avaya Contact Center Select. Customers now can benefit from this solution that integrates contact center recording and Avaya IP Office, enabling delivery of an optimal customer experience.”“We are pleased to announce that Engage Record, our popular call recording solution,…