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Call Recording & Workforce Optimization Software

in TelStrat’s Cloud, a Service Provider Cloud, or On-Premise

The Choice is Yours
Engage WFO call recording and workforce optimization software is available any way you want: as a managed service in TelStrat’s or a service provider’s data center, on your premise, or a combination — whichever way is best for you.

When you need to do more with less, increase productivity and satisfaction, and provide a clear view of performance in your contact center, it’s time to deploy Engage WFO — Workforce Optimization Software anyway you need it. Deploy quickly, save time and money, and gain control of your KPIs.

Deploy in the cloud

Cloud-based subscription services are increasingly popular. Engage WFO SaaS, TelStrat’s cloud-based call recording solution, is easy to implement, flexible, and cost-efficient. The service is available anytime, anywhere with the most current capabilities. Subscribing to Engage WFO SaaS call recording and workforce optimization service gives you greater operating efficiency and cost control. Opt for this managed service to take advantage of quick deployment with recording, quality management, analytics, and workforce management ready to go-live after minimal tailoring. Cloud service subscriptions minimize start-up cost and reliance on internal IT resources. Gain greater expense control. Flexible subscription plans accommodate budgets and are a deductible expense. Learn more

Deploy on premise

Perhaps your organization requires or prefers a traditional on-premise deployment. TelStrat has the answer with the choice of traditional perpetual licensing or subscription.  Some customers have private cloud networks with on-premise data centers and prefer keeping their interaction recording and WFO capabilities in house. TelStrat makes it easy and affordable for contact centers to add call recording and workforce optimization to their existing telephony infrastructure.  When you select Engage WFO On-Premise call recording software, you benefit from leveraging established application systems and telecommunications infrastructure, increasing the value of your existing investments. Learn more

Deploy a hybrid

Customers may also elect to deploy a combination of onsite and cloud applications, mixing CapEx and OpEx expenses to fit their financial goals. Business operating policies such as a requirement for long-term recording retention and accessibility for regulatory audits may affect an organization’s deployment decisions. Poor access to reliable network services in some areas may make a total cloud deployment impractical for certain global companies. There are many instances in which a hybrid deployment may provide the best solution, and TelStrat can deliver a tailored solution to meet an organization’s specific requirements.

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Regardless of your solution configuration, our expert staff, available 24/7, provides guidance to ensure your implementation provides peak performance.

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