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Broad River Retail (Ashey HomeStore)
Leading Furniture Retailer Improves Service Levels with TelStrat’s Engage WFO™
Broad River Retail is the largest independent licensee of Ashley HomeStore with 18 locations in North Carolina, South Carolina, and Georgia. Founded in 2003 and headquartered in Fort Mill, S.C, the privately held company employs over 500 at its stores, distribution center and corporate office.
Trapp Technology Deploys Engage WFO to Support its Growing Tech Support Center
From its headquarters in Phoenix, Arizona, Trapp Technology supplies the very best cloud, VoIP, IaaS, and IT managed services to provide a true all-in-one IT solution for businesses who seek to cut IT costs and leverage technology to grow revenues. Trapp Technology is dedicated to “redefining IT solutions for business” by delivering comprehensive IT, voice, and cloud services to meet evolving market demands and exceed their customers’ highest expectations. Trapp Technology’s services are selected by a growing number of medium- to-large businesses who have decided to outsource more IT infrastructure and application management services to reduce their total cost of ownership and free up internal resources. Trapp Technology is the choice of organizations seeking expertise and technical support to quickly complete complex IT projects. The firm sees it mission as being an industry leader in bringing affordable, enterprise-level technology and IT services to businesses of all sizes, budgets, and industries.
Altru Health System
Altru Health System uses Engage WFO to Enhance Patient Services Quality
Altru Health System is a community of over 4,000 healthcare professionals and support staff committed to serving the Grand Forks, North Dakota region for more than 100 years. The staff includes over 200 physicians and more than 75 nurse practitioners and physician assistants in 65+ specialties. Through 12 Grand Forks practice locations and 12 regional practice locations Altru serves more than 200,000 residents in northeast North Dakota and northwest Minnesota, providing healthcare services to meet needs of patients of all ages and levels of health. In 2015 the system supported 494,085 clinic visits. As a member of the Mayo Clinic Care Network, Altru brings the Mayo Clinic’s knowledge and expertise to Red River Valley.
ePerformax Contact Centers and BPO
ePerformax Deploys Engage WFO to Meet Global Client’s High-Performance Needs
ePerformax Contact Centers & BPO serves Fortune 500 companies to support their English-speaking customers in the U.S., Canada and Australia using voice, email, and chat. Interactions include customer service, inbound sales and cross-selling, product/service technical support, website navigation support and outbound data verification, as well as back-office processing. Applying analytics and a proprietary, Six Sigma-based Performance Maximization™ Model, ePerformax provides clients with “best-in-class customer care” at the highest level. Clients use their analytics to make sales and marketing decisions, and for process improvements and cost reduction. For ePerformax, the Philippines is the best choice for customer engagement, customer care, and service-oriented sales because of its service oriented culture and strong English communication skills. ePerformax continues to focus on growth and expansion in the Philippines, fueled by organic growth of current and new clients with whom ePerformax partners as a virtual extension of their customer service organizations.
Tufts Medical Center
Engage WFO benefits Tufts Medical Center patients.
Tufts Medical Center includes a children’s hospital, five affiliated hospitals, and a network of over 1,700 world-class physicians. Tufts Medical Center delivers patient-centered care to the communities it serves. With its network of physicians, academic institutions and hospitals, and community partners, Tufts Medical Center continues a tradition of healthcare innovation, leadership, charity, and the highest standard of care and service for all.
FRHI Hotels and Resorts
Luxury Hospitality Group Uses TelStrat’s WFO Solution
to Ensure Quality Customer Experience
FRHI Hotels & Resorts is a leading luxury hotel management company operating more than 105 hotels globally under Fairmont, Raffles, and Swissôtel brands. The company’s portfolio of luxury and upscale hotels includes Raffles Singapore, Swissôtel, The Bosphorus, The Fairmont San Francisco, The Plaza Hotel in New York City, and London’s The Savoy. FRHI is growing its distinctive hotel brands by developing new hotels in key locations in China, Russia, India, Turkey and Saudi Arabia.