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Engage WFO SaaS™
Recording and workforce optimization
WHY CLOUD
WHY PREMISE
as a Managed Service
from TelStrat
Optimize with Engage WFO
Our comprehensive Workforce Optimization solution with intuitive user interface accelerates adoption and time-to-benefit.
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Recording
Call Recording
Screen Capture -
Quality Management
Agent Evaluation
Coaching / e-Learning -
Analytics
Speech / Text
Desktop -
Workforce Management
Forecasting
Scheduling
Engage WFO Weekly Demo
Join us for a bi-weekly live demonstration of Engage WFO
Thursdays 2pm – 3pm CT
ONLINE
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Engage WFO Overview
Ultra-intuitive User Interface
Search, retrieve, and playback recordings.
Play Video -
Use Case
PCI Compliance
Read our Use Case about Achieving PCI Compliance with Call Recording
Download -
CIOReview Award
TelStrat Among Elite Group
TelStrat Named to "20 Most Promising Contact Center Technology Solution Providers 2017"
Learn More
Join these
world-class customers
No matter what size their organizations, our customers appreciate having easy, affordable, flexible recording and workforce optimization solutions. Whether ensuring compliance, increasing performance, enhancing efficiency, or improving the bottom line, they’re delighted with how Engage WFO optimizes their operations.
“The tools are easy to use and logical to navigate, and it doesn’t require a large team to administer. It has helped us elevate our contact center performance to a much higher level.”
Wynn White, Sr. Manager of Customer Experience
“TelStrat’s implementation team and professional services experts helped us achieve our client’s ‘wish list’ for customizations.”
Louis Meeks, ePerformax Vice President , Executive Support
“TelStrat has shown an obvious commitment to customer service that we have come to rely on. Here’s to many more years of a successful partnership”
Jay Hughes, Senior Manager of Information Technology, Frias Transportation Management
“The system is so easy to learn that everyone wants to use it. I was very pleased with TelStrat's implementation support, and they continue to be very accommodating.”
Denis Collette, FRHI Global Reservation Centre Systems Manager
“TelStrat's system meets all our needs, and we were surprised that Engage WFO provides the same capabilities as other systems that cost much more.”
Gene Pelland, Director of Telecommunications and Operator Services, Tufts Medical Center
“We put Engage WFO in the call center, implemented full call recording, and had our call center in shape in less than two months. It’s been wonderful. We're very happy!”
Lynne Ho, Telephone Systems Manager