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  • Achieving PCI Compliance with Call Recording

    Engage Record software, together with Engage Desktop Analytics and Engage Encryption can be used to automate PCI compliance for organizations with regulatory compliance requirements.

  • Call Recording for Dispute Resolution

    Engage Record software provides rock-solid call recording easily tailored to support service excellence, policy adherence, and regulatory compliance. Recordings enable staff to resolve disputes quickly, support legal defense, and mine fresh business intelligence.

  • Employee Retention through Quality Management

    Maintaining skilled and motivated customer service staff is key to a contact center’s success. With Engage Quality tools, motivating agents to achieve service excellence and efficient workflow ensures your organization stays ahead of competitors.

  • Verification of Rate Quote

    Engage Record software provides rock-solid call recording easily tailored to support service excellence, policy adherence, and regulatory compliance. Recordings enable staff to resolve disputes quickly, support legal defense, and mine fresh business intelligence.

  • Screen Capture Improves Average Handle Time

    Engage Capture software records multiple desktop screens simultaneously, allowing supervisors to monitor and coach teams of agents. Team monitoring enables honing team skills, improving workflow, and guiding agents through complex tasks.

  • Security of Sensitive Data

    Engage WFO software protects call and screen records while recording and when stored with AES 256-bit encryption and with SSL encryption during transmission across networks. Strong access security features protect from unauthorized access.

MEDIA CONTACT:

Analyst/Media Relations Phone: 972-543-3553 pr@telstrat.com