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Technology Alliances for Customer Choice

Your partners are our partners.

We partner with the best global telephony providers to give our customers ultimate flexibility: industry-leading call recording and WFO capabilities on their chosen platforms.

Our WFO on any platform

Engage WFO is platform-independent, enabling customers to choose a voice platform that best meets their needs. Our strategic alliances with leading telephony systems providers are through certified partner programs. Integrations are designed with customers in mind: reliable, secure, easy to manage.

Close partnerships enable us to work in tandem with partner R&D organizations to be current with latest releases. Our long-standing alliances ensure our offerings are optimal for customers’ needs. Through rigorous interoperability testing, Engage WFO is integrated with the leading telephone providers including:

Avaya (& Legacy Nortel)

TelStrat has worked with Avaya and Avaya’s Nortel market for over two decades. As a strategic OEM supplier and certified Nortel Developer Partner, we pioneered products for Nortel’s telephony systems and maintain the highest level of integration.

TelStrat has been an Avaya DevConnect Technology Partner for many years, and Engage WFO is DevConnect-tested and compatible with all Avaya voice platforms. Regardless of size, enterprise and SMB customers can leverage the existing investment in their Avaya voice platform to derive added benefits with Engage Call Recording and Workforce Optimization. Technology directors can rest easy knowing the integration has been tested and certified.

For more information on a specific integration, download the compatibility guide:

BroadSoft

TelStrat is a BroadSoft Technology Developer Partner with a tightly integrated call recording solution. We take full advantage of the multi-tenancy features of the BroadWorks platform and provide a comprehensive call recording, quality management, and workforce optimization solution for hosted providers.

For more information, download the compatibility guide:

Cisco

TelStrat is a Cisco Technology Developer Partner and the Engage WFO solution is certified Cisco Compatible on all of the Cisco call managers. TelStrat works closely with Cisco to ensure Engage WFO remains compatible with new technology updates, so that customers can fully benefit from technology advances by both organizations.

For more information, download the compatibility guide:

Genband

TelStrat is integrated with GENBAND CS2100, Experius and Nuvia Cloud.

For more information, download the compatibility guide:

Mitel

TelStrat is a Mitel Technology Developer Partner, and Engage is integrated with MiVoice 3300 and Clearspan®.

For more information, download the compatibility guide:

ShoreTel

TelStrat is a ShoreTel Technology Developer Partner and tightly integrated with the ShoreTel Connect platforms. The Engage Record functionality is imbedded in the Connect CLOUD solution and the same robust functionality is integrated with Connect ONSITE and Connect HYBRID. TelStrat and ShoreTel engineering teams work collaboratively to ensure that Engage is pre-certified with new releases of Connect.

For more information, download the compatibility guide:

Microsoft Lync (Skype for Business)

TelStrat is a Microsoft Technology Developer Partner. Engage Record registers with Microsoft® Lync as a trusted application in order to receive CTI events and decode encrypted Microsoft® RT Audio packets. Voice packets are captured using Edge-based active recording. TelStrat works closely with Microsoft Lync customers to custom-tailor Engage to meet specific customer needs.

For more information, download the compatibility guide:

Unify

TelStrat is integrated with the Unify OpenScape UC Suite 7.0 and greater.

For more information, download the compatibility guide:

Generic SIP & More

TelStrat provides “any switch” solutions to record SIP lines, SIP trunks, digital trunks, (PRI, T1, E1), analog trunks, analog lines, and radios.

For more information, download the compatibility guide:

For detailed information
visit our Resources page.

Resources