Workforce Optimization for Powerful Engagement
Improve performance. Increase satisfaction. Maximize profit.
Happy customers are keys to success in every enterprise. That’s why TelStrat brings you Engage WFO software solutions for contact center call recording, quality management, and workforce optimization. It’s the solution that helps optimize customer experience and create loyalty that builds brands and sustains success. With over 20 years of expertise, we’ve invested creativity, technology, and smart design in tools that help users create customer engagement that exceeds expectations. Let us do it for you!
How your organization interacts and engages with customers and prospective customers affects your sustained success. Every aspect of your success starts and ends with how your staff handles interaction and engagement. Customers expect easy, effortless access to skilled staff responsive to their inquiries and equipped to provide satisfying resolutions to their issues. Your organization benefits from providing efficient, high-quality service.
Empower with Coaching and eLearning
Successful organizations are continually challenged to delight customers, improve productivity, maintain quality, and increase revenue. Engage WFO helps meet these challenges by giving users tools to exceed expectations and achieve goals. Users can:
- Capture customer interactions at every point.
- Show results of service provision and cross-selling.
- View contact handling performance.
- Focus training with minimal interruption.
- Ensure consistency of customer experience.
- Optimize staff schedules and staffing forecasts.
- Reinforce customer loyalty and retention.
Engage WFO software helps optimize performance
in these and other industries:
- Contact Centers
- Credit Unions
- Higher Education
- Oil & Gas
- Real Estate
- Improve Efficiency
- Improve Quality
- Increase Satisfaction
- Capture Intelligence
- Ensure Compliance
- Minimize Risk
- Increase FCR
- Accelerate Productivity
- Build Loyalty