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Workforce Optimization for Powerful Engagement

Improve performance. Increase satisfaction. Maximize profit.

Happy customers are keys to success in every enterprise. That’s why TelStrat brings you Engage WFO software solutions for contact center call recording, quality management, and workforce optimization. It’s the solution that helps optimize customer experience and create loyalty that builds brands and sustains success. With over 20 years of expertise, we’ve invested creativity, technology, and smart design in tools that help users create customer engagement that exceeds expectations. Let us do it for you!

Engage WFO

How your organization interacts and engages with customers and prospective customers affects your sustained success. Every aspect of your success starts and ends with how your staff handles interaction and engagement. Customers expect easy, effortless access to skilled staff responsive to their inquiries and equipped to provide satisfying resolutions to their issues. Your organization benefits from providing efficient, high-quality service.

Empower with Coaching and eLearning

Successful organizations are continually challenged to delight customers, improve productivity, maintain quality, and increase revenue. Engage WFO helps meet these challenges by giving users tools to exceed expectations and achieve goals. Users can:

  • Capture customer interactions at every point.
  • Show results of service provision and cross-selling.
  • View contact handling performance.
  • Focus training with minimal interruption.
  • Ensure consistency of customer experience.
  • Optimize staff schedules and staffing forecasts.
  • Reinforce customer loyalty and retention.

Engage WFO software helps optimize performance

 in these and other industries:

  • Contact Centers
  • Collections
  • Credit Unions
  • Entertainment
  • Government
  • Higher Education
  • Hospitality
  • Hospitals
  • Insurance
  • Manufacturing
  • Non-profits
  • Oil & Gas
  • Real Estate
  • Retailers
  • Technology
  • Telecommunication
  • Transportation
  • Utilities

Benefits

  • Improve Efficiency
  • Improve Quality
  • Increase Satisfaction

  • Capture Intelligence
  • Ensure Compliance
  • Minimize Risk

  • Increase FCR
  • Accelerate Productivity
  • Build Loyalty

  • Engage WFO Overview

    Ultra-intuitive User Interface

    Search, retrieve, and playback recordings.

    Play Video
  • Success Story

    Quality and Security

    Tufts Medical Center increased service quality and ensured HIPAA compliance.

    Download
  • 2016 TMC Award

    WFO Innovation

    Engage WFO SaaS™ Receives Award

    Learn More

Flexible Deployment Options

Your Business. Your Choice.

  • In the Cloud

    As needs change, your contact centers may be virtualized into one.

    More Info
  • On Premise

    As needs change, Engage WFO flexes to fit your operations.

    More Info