TelStrat Welcomes Mike Berlin as Senior Vice President, Global Sales and Business Development – Industry Veteran Enhances Leadership Team of Prominent Workforce Optimization Solution Provider
April 05th, 2016
TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions, today announced the addition of Mike Berlin to its executive management team. Mike will serve as Senior Vice President, Global Sales and Business Development and will be responsible for all TelStrat sales and sales engineering activities.
Mike comes to TelStrat from Forerunner Technologies where he was Vice President, Enterprise Sales. Prior to Forerunner, Mike was Sr. Vice President of Sales and Business Development for Applied Voice and Speech Technologies (AVST) for many years. He brings over 30 years of experience in managing global sales for a number of leading telecommunications companies.
“We are thrilled to welcome Mike to the TelStrat team. Mike has a proven record of driving organizational top-line growth through high-value partner relationships,” commented Bob Carroll, TelStrat Founder and CEO. “His vast experience building global channel organizations is a perfect complement for our high-touch, channel-centric go-to-market strategy.”
“I’m excited to be joining TelStrat at such a dynamic time in the industry,” said Berlin. “The company has a loyal and supportive global customer base, and I look forward to leveraging my experience and contacts in the marketplace to drive further growth.”
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,000 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO through a global network of over 330 reseller partners, including some of the most prominent names in telecommunications. www.telstrat.com
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