TelStrat Receives 2017 CUSTOMER Magazine Product of the Year Award – Engage WFO SaaS™ Honored for Exceptional Innovation
February 28th, 2017
TelStrat, a global leader in compliance call recording and contact center workforce optimization solutions, announced today that TMC, a global, integrated media company, has named Engage WFO SaaS™ as a 2017 CUSTOMER Product of the Year Award winner.
Engage WFO SaaS™ (Software as a Service) is a managed service from TelStrat providing the advanced call recording and workforce optimization features of our Engage WFO premise-based solution without the infrastructure investment. Customers can deploy Engage WFO SaaS any way they choose: in TelStrat’s cloud or through a service provider, whichever best fits their organization. Engage WFO SaaS is hosted by TelStrat or its provider partners, and integrates with customers’ existing premise UC platforms or Unified Communications as a Service (UCaaS) solutions. Engage WFO SaaS offers reliable and secure call recording and WFO services with quick and easy deployment worldwide.
“TelStrat has a history of innovation, fueled by passion, integrity and an unrivaled commitment to listen and respond to our customers’ and partners’ needs,” stated Bob Carroll, TelStrat founder and CEO. “Offering our award-winning Engage WFO solution in a SaaS model provides unlimited flexibility to meet the needs of enterprise end-user customers, hosted service providers, and reseller partners.” For more information, please register for our informative weekly demo.
The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TelStrat with a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Engage WFO SaaS solution has proven deserving of this elite status and I look forward to continued innovation from TelStrat in 2017 and beyond.”
The 19th Annual Products of the Year Award winners will be published in the 2017 1st quarter issue of CUSTOMER magazine.
About TelStrat International Ltd
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO SaaS features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s dedication to customer service and support. TelStrat offers these solutions exclusively through global reseller partners. www.telstrat.com
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TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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