TelStrat Receives 2016 CUSTOMER Magazine Product of the Year Award – Engage WFO Honored for Exceptional Innovation
January 19th, 2016
Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.
“We are delighted Engage WFO is recognized with this prestigious award. At TelStrat we care passionately about helping customers meet challenges for compliance recording and workforce optimization,” said TelStrat CEO Bob Carroll. “The advanced capabilities in Engage WFO Release 5 underscore our responsiveness to adding value and advantage through innovation.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TelStrat International with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Engage WFO solution has proven deserving of this elite status and I look forward to continued innovation from TelStrat in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,000 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO through a global network of over 330 reseller partners, including some of the most prominent names in telecommunications. www.telstrat.com
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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