TelStrat Introduces Engage WFO SaaS™
October 18th, 2016
TelStrat, a global leader in compliance call recording and contact center workforce optimization solutions, today announced Engage WFO SaaS™ (Software as a Service), a subscription-based managed service, hosted by
TelStrat or its provider partners, and integrating with customers’ existing premise UC platforms or Unified Communications as a Service (UCaaS) solutions. Engage WFO SaaS offers reliable and secure call recording and WFO services with quick and easy deployment worldwide.
Engage WFO SaaS is the next generation of TelStrat’s cloud-based call recording and workforce optimization solutions. TelStrat designed Engage Cloud in response to growing market demand from service providers who wanted to include robust call recording and workforce optimization in their managed service offerings. This solution is deployed globally by hosted providers serving tens of thousands of users worldwide.
Following the success of Engage Cloud, TelStrat recognized another unmet demand in the marketplace – many organizations desire cloud applications, but often their resellers don’t have the resources to offer managed services themselves. Engage WFO SaaS meets this demand. Engage WFO SaaS is a DOD-grade redundant solution which has received SOC 2 certification. TelStrat is offering Engage WFO SaaS as a multi-tenant managed service in its own data center or in provider partner data centers, available from registered partners for their customers that desire superior call recording, quality management, and workforce management with the cost efficiency and flexibility of a cloud subscription service.
“TelStrat has a history of innovation, fueled by passion, integrity and an unrivaled commitment to listen and respond to our customers’ and partners’ needs,” stated Bob Carroll, TelStrat founder and CEO. “Offering our award-winning Engage WFO solution in a SaaS model provides unlimited flexibility to meet needs of enterprise end-user customers, hosted service providers, and reseller partners.”
One of the newest partners to embrace the service agrees. “BITS has seen a growing demand for cloud applications from our customers. TelStrat’s Engage WFO SaaS solution provides valued-added capabilities to our portfolio,” commented Jerald Murphy, BITS CEO. “We’re pleased to offer the SOC 2-compliant service for secure call recording to our financial customers to assist them in meeting regulatory requirements.”
Changing market conditions compel enterprises of every size, including BPOs, to opt for cloud services that minimize the effort and expense of deploying and maintaining critical business applications. Cloud services ensure that new features are automatically available, thus freeing IT resources for more impactful priorities. The cloud service quickly ramps for seasonal contact volume spikes while enabling financial stakeholders to benefit from OpEx budgeting advantages. Engage WFO SaaS is also an excellent, cost-effective service for organizations requiring redundant recording for disaster recovery.
Engage WFO SaaS is an attractive cloud service alternative for those with on-premise call recording systems requiring complex and expensive upgrades. Geo-redundant and scalable recording and workforce optimization is quickly and easily deployed over high-speed private WANs or public internet, making user access convenient from web browsers. The SOC 2-certified service provides highly-secure connections and encryption for data integrity and protection.