Engage WFO™ 5 Released
October 04th, 2015
Engage WFO™ Release 5 delivers integrated speech analytics that automatically categorizes calls for instantaneous and ad hoc searching for any keywords or phrases. Enhanced call recording search and playback saves calls into agent desktop folders for rapid access. Improved quality management enables flexible creation of agent evaluation forms. True multi‐tenant cloud deployment and enhanced reporting dashboards are included.