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Peak UpTime Adds TelStrat’s Engage WFO SaaS™ for Call Recording and Workforce Optimization to their Peak Elevate Cloud Managed Services

  • December 06th, 2016

    Peak UpTime and TelStrat International, Ltd. announced today that they are partnering to provide comprehensive call recording and workforce optimization solutions through Peak UpTime’s Cloud Managed Services known as Peak Elevate.

     

    TelStrat’s Engage WFO™ is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and
    satisfaction while containing costs and increasing productivity to drive business success.

     

    Engage WFO SaaS™ is a fully scalable, true multi‐tenant platform supporting in excess of 100 tenants per system and available in multiple deployment options. Various software license options provide the flexibility to meet multiple provider needs. Since Engage WFO SaaS is integrated with all leading telephony platforms, it provides a perfect
    complement to Peak’s technology‐agnostic cloud platform.

     

    At Peak UpTime, their goal is to help “Elevate the IT Conversation” to address business challenges. They understand that effective IT technology – the right technology – will help their people do their jobs more efficiently and will make the business more productive as a whole. They identify innovative IT solutions to help you effectively serve your clients, and leverage technology to keep your teams operating efficiently.

     

    “We are extremely pleased that Peak UpTime is adding our award‐winning Engage WFO solution to their impressive portfolio of cloud managed services,” said Mike Berlin, Sr. VP Global Sales and Business Development for TelStrat. “As a channel‐centric organization, TelStrat’s focus is helping partners succeed, and we pride ourselves on our flexibility, responsiveness, and innovation. We look forward to working with Peak to
    meet customers’ needs for compliance recording and customer contact center workforce optimization.”

     

    “Peak is delighted to add TelStrat’s Engage WFO to our growing “Elevate” Cloud Managed portfolio,” said Gordon Martin, President of Peak UpTime. “As clients transition to cloud managed environments, Peak stands ready to deliver efficient and effective cloud solutions. As a leading ShoreTel Hybrid Solutions provider, combining the strength of TelStrat and ShoreTel delights clients and delivers results.”

     

    About TelStrat International Ltd
    TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award‐winning technology for capturing customer interaction, knowledge‐mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300
    customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO exclusively through global reseller partners. www.telstrat.com

     

    About Peak UpTime
    Celebrating our 30th anniversary in business in 2013, Peak has experienced growth and change in IT technology, but never wavered in its passion for serving our clients. Our history of serving clients and their corresponding reference, our strong financial position and capable, skilled team make Peak your natural choice to support your IT infrastructure. www.peakuptime.com