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CTD Partners with TelStrat to Offer Engage WFO™ Call Recording and Workforce Optimization as Cloud Services for Contact Centers and Compliance Recording

  • April 26th, 2016

    Computer Technology Distributing (CTD) and TelStrat International, Ltd. announced today that they are partnering to provide complete solutions for call recording and workforce optimization as cloud services for compliance recording and customer service contact centers.

     

    Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.

     

    “We are very pleased that CTD is providing our award-winning Engage WFO to contact center and compliance recording customers via cloud services.  We specialize in helping partners meet customers’ needs for compliance recording and customer contact center workforce optimization, ” said TelStrat CEO Bob Carroll. “Our commitment is to continual product and service innovation to improve customer benefits. Engage WFO Release 5 underscores our responsiveness to users’ needs for efficiency advantages, made even more cost effective through cloud services.”

     

    Engage WFO received the 2016 CUSTOMER Magazine Product of the Year Award that recognizes vendors for advancing call center, CRM and teleservices industries. The award highlights products which enable users to meet and exceed expectations of customers. The 18th Annual Product of the Year Award winners are published the 2016 January/February issue of CUSTOMER magazine.

     

    About TelStrat International Ltd

    TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO exclusively through global reseller partners. www.telstrat.com

     

    About Computer Telephony Distributing

    Computer Telephony Distributing (CTD) is a value-added distributor of industry leading telecommunications products. CTD provides complete telecommunication solutions for you and your business while offering 30 years of Unified Communications experience. Along with our experience, our team supplies resellers with full service sales and technical support, product warehousing and fulfillment, and reseller oriented professional services.

     

     

    TelStrat Contact:
    Media Relations Director
    972-543-3553

    pr@telstrat.com