Call Recording Software-as-a-Service (SaaS)
Lighten the workload for your IT department.
Engage WFO SaaS™ is a hosted call recording service from TelStrat providing the advanced workforce optimization features of our Engage WFO premise-based solution without the infrastructure investment. Deploy Engage WFO SaaS any way you choose: in TelStrat’s cloud or through a service provider, whichever best fits your organization. If you need to do more with less, increase productivity and customer satisfaction, and provide a clear view of performance, it’s time for Engage WFO SaaS.
Gain greater efficiency and control
Subscribing to a cloud service is gaining popularity. It’s easy to implement, flexible, and cost-efficient. The service is available anytime, anywhere with always-current capabilities. The Engage WFO SaaS hosted call recording service gives greater efficiency and control of expenses. Take advantage of outsourced infrastructure and services to get up-and-running quickly.
Reduce start-up and support costs
Cloud services minimize start-up costs and the need for ongoing technical support, allowing CIOs to focus IT resources on more strategic efforts. Organizations benefit from outsourcing infrastructure and managed services, allowing focus on their core competencies. Flexible subscription payment plans accommodate customer budgets, and the service expense is deductible.
Best-in-class, secure, reliable
Engage WFO SaaS is reliable, secure, and always up-to-date. By using a cloud hosted call recording service, you will always have current, best-in-class capabilities without added maintenance and upgrade costs. The Engage WFO SaaS offering in TelStrat’s data center is a SOC 2-certified service providing highly-secure connections and encryption. It’s ideal for customers who need to quickly and easily deploy 100% call recording over high-speed networks.
Do more with less
Our flexible application programming interface enables our cloud service subscribers to easily tailor their systems to best practices. Compliance measures to meet regulations such as PCI and HIPAA are readily activated.
Fast, flexible, scalable
Implementing Engage call recording software-as-a-service enables you to optimize faster. Quickly ramp service use for seasonal contact volume spikes, generating efficiency and responsiveness. We assist you with implementation and tuning of your service. As your needs dictate, you may add value-added solutions for increased productivity and business intelligence. Centralized administration assures consistency and efficiency.
Global service network
Our global network of secure cloud service centers support 99.99% uptime availability. These data centers provide fully redundant power, backups, fiber links, and carriers, ensuring highest performance, reliability, and interoperability. All are inspected and tested regularly to guarantee stability. Many cloud service providers use Engage WFO SaaS for their hosted call recording service offerings. Our cloud service is ideal for global organizations
Customers may also elect to deploy a combination of cloud and onsite applications. Poor access to reliable network services in some areas may make a total cloud deployment impractical for certain global companies. There are many instances in which a hybrid deployment may provide the best solution, and TelStrat can deliver a tailored solution to meet an organization’s specific requirements.
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