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Reliable, Secure Call Recording

Capture Complete Interactions

Engage Record software provides rock-solid call recording easily tailored to support service excellence, policy adherence, and regulatory compliance. Recordings enable staff to resolve disputes quickly, support legal defense, and mine fresh business intelligence.

Business Process Outsourcers

Customer service excellence, agent efficiency and adherence, and technology ease-of-use are all critical to contact center Business Process Outsourcers (BPOs). Engage WFO supports PCI, HIPAA, and other industry compliance regulations to protect sensitive data. Customizable evaluations pinpoint agent’s strengths as well as skill sets in need of attention for ongoing quality improvement. An intuitive user interface and at-a-glance KPI dashboards reduce training time and provide rapid time-to-benefit.

Financial Services

Credit unions and collections agencies are subject to strict regulations with respect to security and advisement of customer rights. Agents must adhere to scripts in which they make statements that comply with consumer protection regulations. Engage WFO allows financial institutions to ensure compliance with industry regulations as well as protect sensitive customer information through multiple security safeguards.

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  • Engage WFO Overview

    Ultra-intuitive User Interface

    Search, retrieve, and playback recordings.

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  • Success Story

    Quality and Security

    Tufts Medical Center increased service quality and ensured HIPAA compliance.

  • 2016 TMC Award

    WFO Innovation

    Engage WFO SaaS™ Receives Award

    Learn More

Flexible Deployment Options

Your Business. Your Choice.

  • In the Cloud

    As needs change, your contact centers may be virtualized into one.

    More Info
  • On Premise

    As needs change, Engage WFO flexes to fit your operations.

    More Info