Engage Record software provides rock-solid call recording easily tailored to support service excellence, policy adherence, and regulatory compliance. Recordings enable staff to resolve disputes quickly, support legal defense, and mine fresh business intelligence.
Customer service excellence, agent efficiency and adherence, and technology ease-of-use are all critical to contact center Business Process Outsourcers (BPOs). Engage WFO supports PCI, HIPAA, and other industry compliance regulations to protect sensitive data. Customizable evaluations pinpoint agent’s strengths as well as skill sets in need of attention for ongoing quality improvement. An intuitive user interface and at-a-glance KPI dashboards reduce training time and provide rapid time-to-benefit.
Credit unions and collections agencies are subject to strict regulations with respect to security and advisement of customer rights. Agents must adhere to scripts in which they make statements that comply with consumer protection regulations. Engage WFO allows financial institutions to ensure compliance with industry regulations as well as protect sensitive customer information through multiple security safeguards.
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