News/Events

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• In the Press
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In the Press

As a recognized industry leader, TelStrat’s views and the Engage product portfolio are frequently highlighted in feature articles in prominent industry publications, both in print and online. Here are a few examples of the ongoing press coverage.

Click any headline below to read a PDF of the full article:

Call Recording: It's Not Just For Compliance Anymore
Customer Interaction Solutions
September 2009

Training to Survive
Customer Interaction Solutions
August 2009

Performance Analytics: Critical Roles, Critical Needs
Customer Interaction Solutions
July 2009

Quality Buying for Quality Monitoring
Newsfactor.com
June, 15 2009

Quality Buying for Quality Monitoring
Customer Interaction Solutions
May 2009

Analyze This, with TelStrat
Speech Technology
April 2, 2009

Contact Center Solutions Community
TMC.Net
March 30, 2009

Avaya Extra-Q4
Telecom Reseller
Q4 2008

Enabling Excellence with IP Recording
Customer Interaction Solutions
November 2008

Contact Center Recording: More Than Logging Calls
Customer Interaction Solutions
September 2008