Customers

• What Customers Say
• Customer List by Vertical
• Success Stories

What Customers Say

No matter the size of their organization, TelStrat's customers appreciate having an easy, affordable, total recording and workforce optimization solution. Whether insuring compliance, increasing performance, enhancing efficiency, or improving the bottom line, they're delighted with how the Engage Suite optimizes their operations.

TelStrat is dedicated to making certain our end users as well as our channel partners enjoy the maximum benefit from our products and from doing business with TelStrat. Many very satisfied customers and resellers comment that this is exactly the case.

Here's what a few have to say...

Belko Canada

"Engage Record is the tool that was missing. ... Having agents say, ‘Here, listen to this call. I want you to use it for training' is a really nice thing."
– Jordan Lariviere, IT and Communications Manager

Hinsdale Hospital

"We put Engage Record in the call center, implemented full call recording, and had our call center in shape in less than two months. It's [Engage has] been wonderful. We're very happy!"
– Lyne Ho, Telephone Systems Manager

Mid Sussex District Council

"Since the Council had responsibility for dealing with debt collection, council tax issues and other transaction services, it became obvious that ... we needed to find a way to monitor calls effectively. ... The Engage Record system meets the Council's needs exactly, having been specifically designed to work with Meridian systems."
– David Baker, Telecommunications Manager

Sterling Bank of Houston

"We do a lot of personal telephone banking. In the past, we've had customers call and want, for example, to complete a wire transfer. And then they forget after three or four days that they had it done. We've had to go back to the recording to show, in fact, that they did call in and did provide us with the access code and they did authorize the transaction. The quality of the recordings is excellent...It's really been doing a very good job."
– Lloyd Warren, Telecommunications Manager

TELUS

"TELUS is extremely proud of the special, longstanding relationship we have with TelStrat. We consider TelStrat a preferred OEM Partner for continuing to delight our mutual customers with innovative products and best-in-class sales and support. Together, TelStrat and TELUS are working closely to lead the Canadian marketplace in the design, implementation, delivery, and management of world-class telecommunications solutions."
– Ted Antoniades, Sr. Product Manager - Customer Premise Solutions