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Important Info for All Current CallParrot & iDVR Users

ATTENTION: All Current CallParrot & iDVR Users
Support for These Products Ceased as of February 1, 2009

TelStrat Encourages You to Upgrade to Engage Suite™ Today!

Get Renewed Product Support, More Recording Capabilities, & A World of New Business Benefit Opportunities

To Our Valued CallParrot & iDVR Customers:

Engage Means New Advanced Features
Engage Contact Center Suite's Engage Record component leverages our CallParrot call
recording technology and brings new functionality such as:

• SAN/NAS Remote Archive Support
• Advanced Recording Architecture Support
• PCI Encryption      •  Virtual Server Support      •  MS Clustering Support
• Compatibility with Avaya Red, Avaya Blue, Cisco, ShoreTel, Genesys, Aspect, and more!
• Avaya IP Office & BCM VOIP line side recording  ...and much more!

Engage Means New Business Process Options
Additionally, the complete Engage Suite provides iDVR and CallParrot customers an integrated, total contact center solution with an easy, cost-effective upgrade path. You can start with your call recording and add advanced, business-enhancing capabilities such as:

• Screen Capture: See all aspects of agent/customer interaction
• Speech Analytics: Reveal valuable business intelligence hidden in your recorded calls
• Agent Evaluation, Coaching, & E-learning: Improve quality, agent performance, and retention
• Workforce Management: Streamline scheduling, maximize resources, and minimize labor costs

With Engage, you have the tools to optimize your contact center operation!

Don't Take a Chance. Upgrade to Engage Now!
Engage Record replaced the functionality of previous CallParrot versions 6.0 and 6.2. Therefore, effective February 1, 2009, TelStrat discontinued support for all legacy CallParrot and iDVR products. This means existing Call Parrot or iDVR systems are no longer supported. Upgrading to Engage restores full product support.

Please be aware that running an unsupported system may jeopardize your
ITIL and PCI compliance standings and may place your organization at risk of
data loss or significant system downtime in the event of recording server or
other system failure. Don't risk it!
  

Upgrading Is Easy
All customers with CallParrot or iDVR systems that are under warranty through the TelStrat Extended Warranty program, can upgrade their existing systems to Engage Record under the terms of their warranty.

Customers with CallParrot or iDVR systems that are not under warranty through the TelStrat Extended Warranty program should contact their TelStrat representative, the TelStrat corporate office at This email address is being protected from spam bots, you need Javascript enabled to view it , or their TelStrat authorized reseller for more information.

More information on the Engage Contact Center Suite is available through your authorized TelStrat reseller, your TelStrat representative, TelStrat corporate at This email address is being protected from spam bots, you need Javascript enabled to view it , or at www.telstrat.com.