iDVR / CallParrot Upgrade Info
iDVR & CallParrot Users — Upgrade to Engage Today
Get More Recording Capabilities and a World of New, Advanced Possibilities
To Our Valued iDVR & CallParrot Customers:
TelStrat’s introduction of the Engage Contact Center Suite in 2008 made our award-winning call recording technology part of a comprehensive solution for enterprise and contact center applications. Engage Suite makes capturing complete customer interaction, maximizing agent performance, knowledge mining call content, and streamlining workforce management affordable for virtually any size organization.
The new suite’s Engage Record component leverages CallParrot Recording technology and incorporates new functionality such as:
- SAN/NAS support
- Support for Cisco Active Recording
- Nortel MLS trunk side tapping
- BCM VOIP line side recording
- Avaya PBX support
- PCI Encryption ...and much more
Additionally, the complete Engage Suite provides CallParrot customers an integrated, total contact center solution with an easy, cost-effective upgrade path. This means you can start with call recording and add enhanced capabilities such as advanced speech analytics, coaching, scripting, and even sophisticated workforce management. Engage Suite components include:
- Engage Record
- Engage Analyze
- Engage Capture
- Engage Score
- Engage Coach
- Engage Assist
- Engage Manage
Engage Contact Center Suite duplicates the functionality of previous CallParrot versions 6.0 and 6.2. Effective February 1, 2009, TelStrat placed these two CallParrot versions into an “End Of Life” mode. Customers with CallParrot systems that are under factory warranty, or warranty through the TelStrat Extended Warranty program, may upgrade from their existing systems to the latest Engage Record version under the terms of their warranty.
Customers with CallParrot or iDVR systems that are not under factory warranty, or warranty through the TelStrat Extended Warranty program may contact their authorized TelStrat reseller, TelStrat representative, or the TelStrat corporate office to determine the best method of covering their system through the TelStrat Extended Warranty program in order to upgrade to Engage Record.
More information on the Engage Contact Center Suite is available through your authorized TelStrat reseller, your TelStrat representative, TelStrat corporate at This email address is being protected from spam bots, you need Javascript enabled to view it , or at www.telstrat.com.
Telstrat Corporate
Address
6900 K Avenue
Plano, Texas 75074
Phone
972-543-3500
Fax
972-424-2909
Website
www.telstrat.com