What Others Say
CallParrot Business Call Recording (previously known as iDVR), fulfills a wide variety of conversation recording requirements from training, to liability, to verification, and even full-time recording. Here's what a few have to say ...
Belko Canada
"iDVR was the tool that was missing. ... Having agents say, ‘Here, listen to this call. I want you to use it for training' is a really nice thing."
Jordan Lariviere, IT and Communications Manager
Hinsdale Hospital
"We put iDVR in the call center, implemented full call recording, and had our call center in shape in less than two months. It's been wonderful. We're very happy!"
Lyne Ho, Telephone Systems Manager
Mid Sussex District Council
"Since the Council had responsibility for dealing with debt collection, council tax issues and other transaction services, it became obvious that ... we needed to find a way to monitor calls effectively. ... The iDVR system meets the Council's needs exactly, having been specifically designed to work with Meridian systems."
David Baker, Telecommunications Manager
Sterling Bank of Houston
"We do a lot of personal telephone banking. In the past, we've had customers call and want, for example, to complete a wire transfer. And then they forget after three or four days that they had it done. We've had to go back to the recording to show, in fact, that they did call in and did provide us with the access code and they did authorize the transaction. The quality of the recordings is excellent...It's really been doing a very good job."
Lloyd Warren, Telecommunications Manager
