SUPPORT

• DOWNLOADS/LIBRARY
  • Engage Library
  • Puma Library
  • CallParrot Library

Engage & CallParrot Support

TelStrat works closely with our reseller partners to provide exceptional technical support, so that you always deal with agents that are highly trained and who can quickly resolve any issue you might have.

Installation and professional services such as customer training and system customization are available, however, many TelStrat products are so simple to install and use that they are often up and running in as little as one day with little or no additional service. Either way, TelStrat maintains a constant commitment to 100% customer satisfaction. TelStrat provides a complete suite of support mechanisms to enhance the support experience.

1. Support Contact Methods & Hours of Operation

   Hours:
   Standard support hours Monday-Friday 8:00AM to 5:00PM Central Time.
   For after hours support, please contact the support number below.

   Parature:
   TelStrat is happy to announce our new online ticketing system. This system allows TelStrat to provide a feature rich ticket tracking ability. All customer sites will have the ability to login in to submit a ticket, and track the ticket progress. All tickets submitted will have email updates sent out every time the ticket is updated. Along with the ability to submit tickets all warranty sites will also have the ability to download current software and product bulletins. To gain access to the online ticket system, please call the support line.

   Phone: 972-633-4548
   The new Parature ticketing system is the preferred support mechanism. Please call the Support line above to establish Parature access. All calls are answered live. If a support engineer is not available the call will be routed to a voice mail box for call back.

   Email: This email address is being protected from spam bots, you need Javascript enabled to view it
   The support mailbox is designed for simple user questions and is not intended for reporting service issue. Please use the online support page or call the support line if this is not a basic functionality question.

2. Warranty Definitions for Engage & CallParrot Products

   In Warranty:
   While your system is under warranty TelStrat will provide the following services.

   • Complete access to all software.
   • Support of all software and hardware provided by TelStrat.
   • Ability to download all the service bulletins, and documentation.

   Out of Warranty:
   If your current TelStrat product is out of warranty, TelStrat will require you to contact your sales representative prior to providing any support or access to the software download page.