Optional Recorded Call Reporting Suite
Continuously improve contact center quality by generating informative, useful reports with this must-have analytics suite for CallParrot systems.
Analyzing contact center call data has never been easier. The CallParrot Reporting Suite enables fast and simple mining of call statistics within a CallParrot recording system, which is an excellent means of pinpointing call center tendencies and trends.
Examination of this data allows managers to optimize customer service quality by enabling early discovery of problem areas as well as identification of call center strengths. Managers can also leverage reports to assess agent skill sets and training needs, gauge individual customers' support needs, track overall call center performance, and determine peak call volumes in order to staff accordingly.
- Create standard reports or use raw data outputs to develop custom charts
- Charts and text summaries are generated dynamically by selecting the desired report, inputting desired parameters, and applying desired filters
- Vary report granularity from a summary of the call center trends over time to a detailed account of call activity down to a single agent, a single dial-in number, or a single customer
- Flexible reporting parameters enable recorded call reporting down to an hourly time frame
- Save or print reports with remarks for future reference
- Easily export charts and raw data to other applications for sharing with others in documents, slide shows, or emails
- Options for reporting on server configuration settings and resources
The CallParrot System Reporting Suite enables call center managers to reach and maintain their service quality objectives by allowing them to stay informed on call center trends and respond proactively.
TelStrat CallParrot Recorded Call Reporting DatasheetDATASHEET DOWNLOAD
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