Optional Screen Capture Suite
Add PC screen recording to CallParrot call recording for a comprehensive look at agents' fulfillment activities.
Now call center quality monitoring can be taken to a new level with a comprehensive means of recording customer service fulfillment activities on agents' PC workstation screens. Call center managers can leverage multimedia playback of customer calls for a multitude of invaluable uses, including detailed monitoring of customer service quality, building agent training libraries, and pinpointing areas of inefficiency in call center application software.
These detailed accounts of customer-agent exchanges can be enabled with a surprisingly minimal impact on PC workstation resources, network bandwidth, and storage facilities as a result of this suite's leading-edge video compression algorithms.
- Enhance the ability to monitor service quality to customers for a thorough analysis of the customer experience or agent skills
- Ensure agent process adherence and prove standards compliance
- Verify transactions and improve the ability to troubleshoot or resolve disputes
- Carry out usability testing of agent application software and pinpoint flaws or inefficiencies
- Build a resource library of actual call handling for new agent training purposes
- Pinpoint errors in customer fulfillment so issues can be remedied, common agent errors can be recognized, and supplementary training needs can be identified
Post-call analysis is as simple as playing a multimedia clip at the desktop.
TelStrat CallParrot Screen Capture DatasheetDATASHEET DOWNLOAD
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