CALLPARROT

• SOLUTIONS
  • CallParrot Business Call Recording
  • Nortel Remoting Solutions
• PRODUCTS
  • Nortel Compatibility
  • Cisco Compatibility
• OPTIONAL ENHANCEMENTS
  • Screen Capture Suite
  • Agent Evaluation Suite
  • Centralized Management Suite
  • Recorded Call Reporting Suite
  • Radio Handset Recording Suite
• SUCCESS STORIES
• NEWS/EVENTS
  • Press Releases
  • Event Calendar
  • Editorials
• PARTNERS

CallParrot Business Call Recording for Nortel Systems

TelStrat’s award-winning CallParrot Business Call Recording seamlessly integrates with Nortel systems, providing the convenience and practicality of easily recording, playing back, and distributing telephone conversations from the desktop, whether from analog, digital, or IP phones.

CallParrot is packed with useful, unmatched features for Nortel phones, including Conversation Save ™, for one-touch, on-demand recording of an entire call from its beginning, even if the command is triggered mid-call. CallParrot provides automatic, selective, or on-demand call recording options right from the phone or desktop. Nortel phone displays even indicate when a call is being recorded for added assurance that a conversation is being captured.

Regardless of the primary motivation for implementing call recording, CallParrot provides many profit-impacting benefits, including frivolous claim prevention, customer service quality monitoring, threat documentation, dispute resolution, market intelligence collection, employee misconduct prevention, and much more. TelStrat’s CallParrot makes call recording for Nortel simple to implement, effortless to use, and easy to afford.

CallParrot Overview for Nortel Systems

CallParrot features Nortel-certified compatibility with these systems:

• Norstar. Now smaller organizations can enjoy the benefits of call recording by using the system with the best ease of use and value per dollar in the industry. CallParrot provides everything needed to record and manage calls, without any of the unnecessary, costly features that competitive solutions frequently push on small companies. CallParrot records calls over analog, ISDN PRI (T1/E1[23B+D/30B+2D]), BRI, fractional ISDN PRI trunks, and station-side IP. More
• Business Communications Manager (BCM). Small- to medium-sized companies as well as remote branch offices using the Nortel Business Communications Manager (BCM) platform now have the optional administrative settings to auto-generate e-mail messages, with recorded calls attached, for local conversation storage on their PCs. CallParrot records calls over analog, ISDN PRI (T1/E1[23B+D/30B+2D]), BRI, fractional ISDN PRI trunks, and station-side IP. More
• CS 1000, Phase I and II IP. Mid-sized to large companies and call centers’ digital and IP phones, such as the CS 1000 release 4.0 and newer of Phase I and II IP phones, are custom-designed to Nortel-tested and approval specifications to record calls among internal and external parties or radios all on the same server. CallParrot records calls over station-side digital, analog, IP, and trunk-side digital PRI. More
• Meridian 1/SL-100 CallParrot is the only integrated, ‘in-skin' recording solution for Meridian 1 system phones. Integrated one-button, on-demand recording captures calls directly within the digital Meridian or SL-100 PBX using the exclusive, custom-designed TelStrat Application Line Card (TALC) that operates within digital Meridian PBXs in place of digital line cards (xDLCs). Record calls from any phone, including mobile phones, by simply dialing into the recording system beforehand. CallParrot for Meridian 1 gives you unmatched recording capabilities at an unbeatable price. CallParrot records calls over station-side digital, analog, and trunk-side digital PRI. More