CALLPARROT

• SOLUTIONS
  • CallParrot Business Call Recording
  • Nortel Remoting Solutions
• PRODUCTS
  • Nortel Compatibility
  • Cisco Compatibility
• OPTIONAL ENHANCEMENTS
  • Screen Capture Suite
  • Agent Evaluation Suite
  • Centralized Management Suite
  • Recorded Call Reporting Suite
  • Radio Handset Recording Suite
• SUCCESS STORIES
• NEWS/EVENTS
  • Press Releases
  • Event Calendar
  • Editorials
• PARTNERS

CallParrot Business Call Recording

Capturing customer communications is vital in today's business climate. Whether serving patients, students, citizens, government, financial clients, business professionals, or retail customers, TelStrat’s CallParrot Business Call Recording system is flexible enough to suit almost any application. Its rapid deployment, ease of use, and unique feature set make it the cost-effective solution of choice for organizations with simple or complex call recording requirements.

CallParrot’s Business Call Recording system benefits today’s complex service environment by:

• Boosting revenue
• Reducing costs
• Preventing losses

Boost revenue by…

Increase service quality and proficiency
Large chain and high-profile hotels have a need to assess the quality of their services at the front desk, at reservations, and for their ‘customer service hotline’. CallParrot was selected as 2005 IT product of the year by a major global hotel chain, for helping them provide quality customer service day-in and day-out.

Improving the sales process by preventing miscommunication
A large oil and gas firm has salesmen that are constantly in the field on mobile phones. When they receive calls from customers, they can 3-way call into the CallParrot ‘virtual recording port’ in their corporate Nortel M1/CS1K and record the sales contract directly. Administrative staff then can process that sale by collecting the information from the recording.

Ensure transaction accuracy
“Sell a thousand shares when the stock price hits $20.” CallParrot is used by a large mining company to record their commodity traders and contract negotiations. Securities and Exchange traders also need recording of their transactions to capture market trends. Banks and financial institutions require recording at the money desk or wire transfer center.

Reduce costs by…

Resolving disputes quickly
A cement company was experiencing problems with a client where an order for a type 4 cement was to be delivered at 7AM to a site; once at the site the end-user would claim the order was for a type 5 cement to be delivered at 9AM. At that point, without a recording of the transaction, it would become a ‘he-said, she-said’ discussion, and the load of cement would essentially be lost. The ROI for CallParrot could be recovered within one (1) lost load of cement.

Improving accuracy
A large mountain states newspaper organization records advertiser calls to their classified department. This company relied on CallParrot’s flexibility when successfully migrating a large CallParrot digital recording database to CallParrot VoIP recording.

Improving efficiency and preventing errors
Regional hospitals use CallParrot to record all the scheduling of admissions, transportation, Doctors’ release, etc. of transferred patients. Other potential uses are floor nurses stations or wireless nurse supervisor systems interfacing with the CallParrot for Nortel platform.

Prevent losses by…

Avoiding frivolous lawsuits
A large US state uses CallParrot to capture legal depositions for workmen compensation claims. They expanded their system by providing ‘virtual recording ports’ to allow recording for another large non-Nortel PBX and other outlying offices. CallParrot let them increase their capabilities with self-paced, incremental capital expenditures.

Tagging emergency or security-related messages or threatening calls
A unique need for airport authorities is the capability to record their airport police, fire, and emergency services. An international airport in the US uses CallParrot to record incoming emergency calls and the radio communications with their officers and emergency personnel on one server. While another international airport uses CallParrot to record all incoming calls to the Nortel M2250 airport operator consoles in case of threat type calls. Obviously, it would only take one high profile incident to justify CallParrot! Internal bank security, security stations, security guard phones, and university campus hotline emergency phones are also critical applications that can easily justify CallParrot recording.

Monitoring employee/public interaction
A county prison uses CallParrot for monitoring of inbound/outbound calls that are serviced by inmate call center agents. Other applications exist within municipal governments, including health services, utilities ordering, and financial affairs.