Engage Record
With Engage Record from TelStrat, the power to permanently record any or all conversations and accurately recall what customers are requesting, what promises were made and sometimes more importantly what promises weren't made, enable your business to focus on what it does best - increase revenues.
Engage Record enables the capturing of telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a recording investment.
Record and store telephone conversations
Automatically record all calls, record on-demand, or set up rules for recording based on incidents, schedules, customers, agents, or even at random.
Retrieve and playback to your desktop
On-demand retrieval allows access to recorded calls from your PC workstation and listens to them using standard players such as Windows® Media® Player. You can even access them securely from a remote location.
Share anywhere
Distribute a recorded call easily by simply attaching it to an email, posting it to a web site, or saving on a disk. The audio file can be sent to anyone, anywhere, regardless of whether they are recording enabled.
Search for similar calls
Classify upon playback to organize or flag notable conversations. You can then quickly retrieve all calls matching certain criteria.
Benefits:
- Ensure service quality, accuracy, and proficiency
- Improve the sales process by enabling review of customer requests, prevent miscommunications, and facilitate post-evaluation of selling techniques
- Capture market intelligence on perceptions, needs, and preferences of customers
- Resolve disputes quickly
- Improve training efficiency
- Reduce losses in frivolous lawsuits, agent misconduct, and threatening calls