Overview
TelStrat has taken the award-winning power and simplicity of its CallParrot Business Call Recording technology and aligned with leading contact center industry partners to integrate their best practice product technologies into an optimum single-source contact center solution. Telstrat’s Engage Contact Center Suite blends into one holistic package—voice and screen recording; performance evaluation, tracking and coaching; scripting and call automation; and forecasting and scheduling of all on-site and remote agents. Engage Contact Center Suite addresses every major aspect of contact center operation. With its modular design, each component enhances and augments the next so your organization can start with call recording and add capabilities as your needs change. You grow at your own pace. Within one suite. From one source.
Engage Suite includes:
| Engage Record | Call Recording |
| Engage Capture | Screen Capture |
| Engage Score | Agent Scoring |
| Engage Coach | Agent evaluation, performance tracking, and e-learning |
| Engage Assist | Scripting, call automation, & agent productivity enhancement |
| Engage Manage | Enterprise-scale, multi-site workforce management, including scheduling, forecasting, and planning functionality |
Optimize Your Operation with the Engage Contact Center Suite and get the freedom to be otherwise engaged.