Compatibility
Engage Contact Center Suite seamlessly integrates with both the Nortel and Cisco systems, providing the convenience and practicality of easily recording, playing back, and distributing telephone conversations from the desktop, whether from analog, digital, or IP phones.
Engage Record is packed with useful, unmatched features, including Conversation Save ™, for one-touch, on-demand recording of an entire call from its beginning, even if the command is triggered mid-call. Small or large, local or global, the innovative and efficient design makes Engage Suite affordable for every company.
- Automatic, selective, or on-demand call recording options right from the desktop
- Recorded calls can be replayed from any PC using the default media player
- The only system with Conversation Save™ for on-demand recording of an entire call since its inception, even when activated mid-call
- Recorded calls can be saved on a PC, emailed, stored on a server, archived to DVD or other remote mass archiving, including SAN/NAS, and used like any other standard audio file
- Options for automatic emailing of recorded conversations to anyone at the end of a call
- Purpose-designed products are compatible with the following supported systems:
Nortel |
Cisco |
Avaya |
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Engage Record Nortel Compatibility Datasheet