Products

• Overview
• Engage Record
• Engage Analyze
• Engage Capture
• Engage Score
• Engage Coach
• Engage Manage
• Engage Compatibility
• Engage Enhancements
• Engage Paging Products

Compatibility

Engage Contact Center Suite seamlessly integrates with a full range of Avaya, Cisco, heritage Nortel, and ShoreTel voice systems, as well as selected systems from Aspect and Genesys. Engage provides the convenience and practicality of easily recording, playing back, and distributing telephone conversations from the PC desktop or via a soft key right on the phone set.*

Engage Record is packed with useful, unmatched features, including Conversation Save ™, for one-touch, on-demand recording of an entire call from its beginning, even if the command is triggered mid-call. Small or large, local or global, the innovative and efficient design makes Engage Suite easy and affordable for every company.

• Automatic, selective, or on-demand call recording options right from the desktop or phone
• Recorded calls can be replayed from any PC using standard Windows® media player
• The only system with Conversation Save™ for on-demand recording of an entire call from its inception, even when activated mid-call
• Recorded calls can be saved on a PC, emailed, stored on a server, archived to DVD or other remote mass archiving, including SAN/NAS, and used like any other standard audio file
• Options for automatic emailing of recorded conversations to anyone at the end of a call
• Purpose-designed products are compatible with the following supported systems:

Engage Record Avaya Blue (Heritage Nortel) Compatibility Datasheet

Engage Record Cisco Compatibility Datasheet

 Engage Record Avaya Compatibility Datasheet

Engage Record Avaya IP Office Compatibility Datasheet 

  Engage Record ShoreTel Compatibility Datasheet  

*Configuration dependent