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About TelStrat

TelStrat® develops comprehensive contact center solutions and business call recording products, including its latest product, the Engage Contact Center Suite™. Engage Suite combines TelStrat’s award-winning technology, proven in everything from small companies to large call centers at over 1600 installations worldwide, with an array of best-practice product technologies from across the industry. Together, these yield an integrated, single source, total contact center solution.

This component-based product suite blends voice recording and screen capture; agent performance evaluation, tracking, and coaching; call scripting and automation; workforce management with forecasting and scheduling; and phoneme-based speech analytics into an affordable, comprehensive solution for virtually any size organization.

Additionally, the company's innovative PUMA product line unifies the management of access network elements. Its hardware/software platform allows real-time access, information, and control of virtually every Ethernet/IP or legacy serial device, whether local or at the most remote wireline or wireless deployment.

Founded in 1993 and headquartered in Plano, Texas, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs.