Accelerate Performance, Drive Engagement.
It begins with the right partner.
TelStrat is a leading provider of call recording, quality, analytics, and workforce
management solutions. We serve organizations of every size in many industries where
flexible call recording and workforce optimization tools are essential for
compliance and optimal customer interaction handling.
Over 24 years of innovation
TelStrat's solutions are designed with our customers in mind. They are flexible to fit a broad range of business needs. With superior design and scalability, our interaction recording and workforce optimization tools help thousands of contact centers improve operations and customer experience to drive greater success. Built on over twenty years of innovation, Engage WFO’s easy-to-use, world-class capabilities deliver fast adoption and ROI—keys to success for busy contact centers.
“TelStrat is a company with a successful history,
market presence, and superior product offering.”
– Principal Analyst, Shenandoah Analytics, LLC
Customer focused
TelStrat is unique in its ability to deliver service and products that truly fit our customers. In addition to the innovation of our solution design experts, we collaborate with our customers and are guided by their needs and direct feedback. Collaboration ensures a shared vision of the industry and technology that translates to solution features that fit user needs and business practices. Our solution, offered through a global network of hundreds of partners and deployed for thousands of customers, and our passion for service excellence make every step in solution deployment easier for our customers.
“I appreciate TelStrat’s willingness to
work with us on customization needs.
TelStrat is easy to do business with.”
– CIO, Travel Incorporated
Unmatched responsiveness
We strive to make working with us as easy and beneficial as possible so that every aspect of partnering and engaging with us shows our commitment to your success – from system design, to installation and training, to ongoing support. Our support staff, available 24/7, ensures your Engage WFO deployment meets your requirements with peak performance. We attend to the details.
Reliable expertise
TelStrat’s expert implementation staff installs solutions quickly—often in a few days—minimizing impact on customers’ ongoing activities. We provide web services APIs, and professional services are available to facilitate tailoring the solution to your processes.
Complete, comprehensive solution
Engage WFO features award-winning tools for
- Capturing customer interactions
- Knowledge-mining call content
- Maximizing performance with coaching and e-learning
- Streamlining workforce forecasting and scheduling
- Desktop analytics for regulatory compliance and CRM integration
Our solution supports your best practices, accelerates time-to-benefit, and provides continuous performance improvement. Our industry experience and customer-focused approach ensures customers have a trusted, reliable partner, to protect their biggest investment, their own customer experience and engagement practices.
We are ready when you are. Just call or click today.
1-972-543-3500
to speak to our team directly
Learn MoreEngage WFO Overview
Ultra-intuitive User Interface
Search, retrieve, and playback recordings.
Play VideoSuccess Story
Quality and Security
Tufts Medical Center increased service quality and ensured HIPAA compliance.
Download2016 TMC Award
WFO Innovation
Engage WFO SaaS™ Receives Award
Learn More
WorkForce Optimization with TelStrat's Engage WFO
Our comprehensive Workforce Optimization solution with intuitive user interface accelerates adoption and time-to-benefit.
Learn More-
Recording
Call Recording
Screen Capture -
Quality Management
Agent Evaluation
Coaching / E-Learning -
Analytics
Speech / Text
Desktop -
Workforce Management
Forecasting
Scheduling
