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Accelerate Performance, Drive Engagement.
It begins with the right partner.

TelStrat is a leading provider of call recording, quality, analytics, and workforce
management solutions. We serve organizations of every size in many industries where
flexible call recording and workforce optimization tools are essential for
compliance and optimal customer interaction handling.

Over 24 years of innovation

TelStrat's solutions are designed with our customers in mind. They are flexible to fit a broad range of business needs. With superior design and scalability, our interaction recording and workforce optimization tools help thousands of contact centers improve operations and customer experience to drive greater success. Built on over twenty years of innovation, Engage WFO’s easy-to-use, world-class capabilities deliver fast adoption and ROI—keys to success for busy contact centers.

“TelStrat is a company with a successful history,
market presence, and superior product offering.”

– Principal Analyst, Shenandoah Analytics, LLC

Customer focused

TelStrat is unique in its ability to deliver service and products that truly fit our customers. In addition to the innovation of our solution design experts, we collaborate with our customers and are guided by their needs and direct feedback. Collaboration ensures a shared vision of the industry and technology that translates to solution features that fit user needs and business practices. Our solution, offered through a global network of hundreds of partners and deployed for thousands of customers, and our passion for service excellence make every step in solution deployment easier for our customers.

“I appreciate TelStrat’s willingness to
work with us on customization needs.
TelStrat is easy to do business with.”

– CIO, Travel Incorporated

Unmatched responsiveness

We strive to make working with us as easy and beneficial as possible so that every aspect of partnering and engaging with us shows our commitment to your success – from system design, to installation and training, to ongoing support. Our support staff, available 24/7, ensures your Engage WFO deployment meets your requirements with peak performance. We attend to the details.

Reliable expertise

TelStrat’s expert implementation staff installs solutions quickly—often in a few days—minimizing impact on customers’ ongoing activities. We provide web services APIs, and professional services are available to facilitate tailoring the solution to your processes.

Complete, comprehensive solution

Engage WFO features award-winning tools for

  • Capturing customer interactions
  • Knowledge-mining call content
  • Maximizing performance with coaching and e-learning
  • Streamlining workforce forecasting and scheduling
  • Desktop analytics for regulatory compliance and CRM integration

Our solution supports your best practices, accelerates time-to-benefit, and provides continuous performance improvement. Our industry experience and customer-focused approach ensures customers have a trusted, reliable partner, to protect their biggest investment, their own customer experience and engagement practices.

We are ready when you are. Just call or click today.

1-972-543-3500
to speak to our team directly

Learn More
  • Engage WFO Overview

    Ultra-intuitive User Interface

    Search, retrieve, and playback recordings.

    Play Video
  • Use Case

    PCI Compliance

    Read our Use Case about Achieving PCI Compliance with Call Recording

    Download
  • CIOReview Award

    TelStrat Among Elite Group

    TelStrat Named to "20 Most Promising Contact Center Technology Solution Providers 2017"

    Learn More

WorkForce Optimization with TelStrat's Engage WFO

Our comprehensive Workforce Optimization solution with intuitive user interface accelerates adoption and time-to-benefit.

Learn More

Flexible Deployment Options

Your Business. Your Choice.