Success Stories
Customers across the globe are using Engage Suite to ensure quality, leverage agent performance, improve efficiency, and gain the competitive advantage. Here are examples of how these customers rely on Engage to achieve success every day.
LEAN, MEAN SOLUTION DOES THE HEAVY LIFTING
Belko Canada - Retail/Services
Belko Canada was nearly hamstrung. The fitness equipment supplier needed an easy-to-implement, simple-to-use, reliable way to monitor, review and store telephone calls made in its call center.
INTENSIVE CARE FOR CALL CENTERS
Hinsdale Hospital – Healthcare
Hinsdale Hospital in Hinsdale, Illinois, was in a bind. The monitoring provision on their call center’s existing call recording solution proved inflexible, and once the calls were recorded, storing the taped conversations required extensive physical space.
GOVERNMENT BODY VOTES APPROVAL FOR ENGAGE
Mid Sussex District Council - Government – UK
The Mid Sussex Council’s ever-present specters of litigation and security issues, council taxes, and other telephone transactions have been put to rest thanks to implementation of TelStrat’s Engage Record.
CUSTOMER SERVICE SUCCESS YOU CAN BANK ON
Sterling Bank of Houston – Financial
Lloyd Warren is Telecommunications Manager for Sterling Bank. He explained that Sterling was seeking a call recording solution with “the ability to duplicate recordings onto a DVD to be used in any legal proceeding that may arise because of a dispute.”
Telstrat Corporate
Address
6900 K Avenue
Plano, Texas 75074
Phone
972-543-3500
Fax
972-424-2909
Website
www.telstrat.com