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Introducing Engage WFO SaaS

Recording and workforce optimization



as a Managed Service

from TelStrat

Powerful, Flexible

Call Recording & WFO

Accelerate Performance and
Drive Customer Engagement


Optimize with Engage WFO

Our comprehensive Workforce Optimization solution with intuitive user interface accelerates adoption and time-to-benefit.

Flexible Deployment Options

Your Business. Your Choice.

  • In the Cloud

    As needs change, your contact centers may be virtualized into one.

    More Info
  • On Premise

    As needs change, Engage WFO flexes to fit your operations.

    More Info

Engage WFO Weekly Demo

Join us for a weekly live demonstration of Engage WFO
Thursdays 2pm – 3pm CT


  • Engage WFO Overview

    Ultra-intuitive User Interface

    Search, retrieve, and playback recordings.

    Play Video
  • Use Case

    PCI Compliance

    Read our Use Case about Achieving PCI Compliance with Call Recording

  • CIOReview Award

    TelStrat Among Elite Group

    TelStrat Named to "20 Most Promising Contact Center Technology Solution Providers 2017"

    Learn More

Join these

world-class customers

No matter what size their organizations, our customers appreciate having easy, affordable, flexible recording and workforce optimization solutions. Whether ensuring compliance, increasing performance, enhancing efficiency, or improving the bottom line, they’re delighted with how Engage WFO optimizes their operations.

“TelStrat’s implementation team and professional services experts helped us achieve our client’s ‘wish list’ for customizations.”

Louis Meeks, ePerformax Vice President , Executive Support

“TelStrat has shown an obvious commitment to customer service that we have come to rely on. Here’s to many more years of a successful partnership”

Jay Hughes, Senior Manager of Information Technology, Frias Transportation Management

“The system is so easy to learn that everyone wants to use it. I was very pleased with TelStrat's implementation support, and they continue to be very accommodating.”

Denis Collette, FRHI Global Reservation Centre Systems Manager

“TelStrat's system meets all our needs, and we were surprised that Engage WFO provides the same capabilities as other systems that cost much more.”

Gene Pelland, Director of Telecommunications and Operator Services, Tufts Medical Center

“We put Engage WFO in the call center, implemented full call recording, and had our call center in shape in less than two months. It’s been wonderful. We're very happy!”

Lynne Ho, Telephone Systems Manager