Optimize with Engage WFO
Our comprehensive Workforce Optimization solution with intuitive user interface accelerates adoption and time-to-benefit.
Engage WFO Overview
View our intuitive user interface.
Watch a quick video to search, retrieve, and play back calls with Engage WFO.Play Video
Compliance and Productivity
Learn how Tufts Medical Center is improving customer service and ensuring HIPAA compliance.Download
2016 IT World Award
Engage WFO Release 5 receives 2016 IT World Award for Communication SolutionLearn More
No matter what size their organizations, our customers appreciate having easy, affordable, flexible recording and workforce optimization solutions. Whether ensuring compliance, increasing performance, enhancing efficiency, or improving the bottom line, they’re delighted with how Engage WFO optimizes their operations.
“TelStrat’s implementation team and professional services experts helped us achieve our client’s ‘wish list’ for customizations.”
Louis Meeks, ePerformax Vice President , Executive Support
“TelStrat has shown an obvious commitment to customer service that we have come to rely on. Here’s to many more years of a successful partnership”
Jay Hughes, Senior Manager of Information Technology, Frias Transportation Management
“The system is so easy to learn that everyone wants to use it. I was very pleased with TelStrat's implementation support, and they continue to be very accommodating.”
Denis Collette, FRHI Global Reservation Centre Systems Manager
“TelStrat's system meets all our needs, and we were surprised that Engage WFO provides the same capabilities as other systems that cost much more.”
Gene Pelland, Director of Telecommunications and Operator Services, Tufts Medical Center
“We put Engage WFO in the call center, implemented full call recording, and had our call center in shape in less than two months. It’s been wonderful. We're very happy!”
Lynne Ho, Telephone Systems Manager