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Powerful, Flexible

Call Recording & WFO

WHY TELSTRAT?
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Accelerate Performance and
Drive Customer Engagement

GET STARTED

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Cloud. Premise. Hybrid.

We have solutions that fit you.

WHY CLOUD

WHY PREMISE

Optimize with Engage WFO

Our comprehensive Workforce Optimization solution with intuitive user interface accelerates adoption and time-to-benefit.

Flexible Deployment Options

Your Business. Your Choice.

  • In the Cloud

    As needs change, your contact centers may be virtualized into one.

    More Info
  • On Premise

    As needs change, Engage WFO flexes to fit your operations.

    More Info

ShoreTelOne Global Partner Conference

Visit TelStrat at ShoreTelOne Global Partner Conference
Orlando, FL December 6-8

BroadSoft Connections 2016

Visit TelStrat at Connections16
San Antonio, TX November 13-16

ICMI Contact Center Demo & Conference

Visit TelStrat at ICMI Contact Center Demo & Conference
Dallas, TX October 25-27

Booth #501

2016 QATC Annual Conference

Visit TelStrat at the 2016 QATC Annual Conference
Nashville, TN
September 20-22

SE Webinar Series

Join us for a new webinar series for Sales Engineers to learn more about Engage WFO

 

Engage WFO Weekly Demo

Join us for a weekly live demonstration of Engage WFO
Thursdays 2pm – 3pm CT

ONLINE

  • Engage WFO Overview

    View our intuitive user interface.

    Watch a quick video to search, retrieve, and play back calls with Engage WFO.

    Play Video
  • Success Story

    Compliance and Productivity

    Learn how Tufts Medical Center is improving customer service and ensuring HIPAA compliance.

    Download
  • 2016 IT World Award

    Gold Winner

    Engage WFO Release 5 receives 2016 IT World Award for Communication Solution

    Learn More

Join these

world-class customers

No matter what size their organizations, our customers appreciate having easy, affordable, flexible recording and workforce optimization solutions. Whether ensuring compliance, increasing performance, enhancing efficiency, or improving the bottom line, they’re delighted with how Engage WFO optimizes their operations.

“TelStrat’s implementation team and professional services experts helped us achieve our client’s ‘wish list’ for customizations.”

Louis Meeks, ePerformax Vice President , Executive Support

“TelStrat has shown an obvious commitment to customer service that we have come to rely on. Here’s to many more years of a successful partnership”

Jay Hughes, Senior Manager of Information Technology, Frias Transportation Management

“The system is so easy to learn that everyone wants to use it. I was very pleased with TelStrat's implementation support, and they continue to be very accommodating.”

Denis Collette, FRHI Global Reservation Centre Systems Manager

“TelStrat's system meets all our needs, and we were surprised that Engage WFO provides the same capabilities as other systems that cost much more.”

Gene Pelland, Director of Telecommunications and Operator Services, Tufts Medical Center

“We put Engage WFO in the call center, implemented full call recording, and had our call center in shape in less than two months. It’s been wonderful. We're very happy!”

Lynne Ho, Telephone Systems Manager